Return policy

Effective Date: September 15, 2026

At Moonziun, customer satisfaction is our top priority. We want you to love every piece you purchase from us. If for any reason you are not completely satisfied with your order, we offer a simple, fair, and transparent return process. Please review the following policy for details on how to return or exchange your item.

1. Eligibility for Returns

To be eligible for a return, please ensure that:

• The item is returned within 30 days of the delivery date.

• The item is unused, unworn, unwashed, and in its original condition, with all original tags, labels, and packaging intact.

• Items that have been worn, damaged, altered, or returned without original packaging and tags will not be accepted.

• Please note that items returned beyond the 30-day period may not be eligible for a refund or exchange.

2. Return Process

We have designed a clear and efficient return process to make your experience simple and stress-free.

Step 1: Contact Us
Email our customer service team at service@moonziun.com within 30 days of receiving your order. Please include the following details:

• Your order number

• The item(s) you wish to return

• The reason for the return

• Photo(s) of the item that is damaged, defective, or incorrect
  Our team will review your request and provide you with a Return Authorization Number (RAN) along with detailed return instructions.

Step 2: Pack Your Item
Carefully repack the item in its original packaging (or equivalent protective packaging). Ensure that all labels, tags, and accessories are included to avoid processing delays.

Step 3: Ship the Return
Send the package to the address provided by our customer service team. We recommend using a trackable and insured shipping method for security.

• Customers are responsible for the return shipping cost unless the item was damaged, defective, or incorrect upon arrival.

• Please retain your shipping receipt and tracking number until your return has been fully processed and confirmed by Moonziun.

Step 4: Inspection and Confirmation
Once your return is received, our quality control team will carefully inspect the item to ensure it meets the eligibility criteria.
You will receive an email confirmation once your return has been approved.

Step 5: Refund or Exchange

• Refunds: Once approved, refunds will be issued to your original payment method within 7–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

• Exchanges: If you wish to exchange an item for another size or product, please clearly indicate this when contacting our team. Exchanges will be processed once the returned item has passed inspection.

If the requested exchange item is unavailable, a refund will be issued instead.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Send an email to service@moonziun.com with your order number, photos of the issue, and a brief description. We will provide you with a free return label or arrange a replacement at no additional cost.

4. Order Cancellation

Orders may be canceled within 24 hours of purchase before the item has been shipped. Once the order is dispatched, it can no longer be canceled and must follow the standard return process.

5. International Returns

For international orders, the same return policy applies. However, please note that:

• International customers are responsible for all return shipping costs, including customs duties, import taxes, or any related fees.

• Please clearly mark the package as “Return Goods” to avoid additional customs charges.

• Moonziun is not responsible for any delays or losses due to international shipping carriers.

6. Return Address

Please do not send your return package directly to the sender’s address on the original shipping label.
The correct return address will be provided once your return request is approved by our support team.

7. Refund Exceptions and Processing Notes

• Refunds will only be issued after the returned item has been received and inspected.

• Shipping fees are non-refundable unless the return is due to an error on our part.

• If your package is lost during return shipping, we recommend contacting your shipping carrier for resolution.

8. Customer Responsibility

Customers are responsible for ensuring that returned items are properly packed and shipped. Moonziun will not be held liable for items damaged or lost in transit due to improper packaging.

9. Contact Us

If you have any questions about your return, refund, or exchange, our dedicated customer service team is always ready to assist you.

Moonziun is operated by SEALANDAIR GLOBAL TRADING LIMITED. 
📧 Email: service@moonziun.com
Company: SEALANDAIR GLOBAL TRADING LIMITED
🏢 Address: UNIT 60 3/F YAU LEE CTR NO.45
HOI YUEN RD KWUN TONG
HONG KONG
Note: This is not the return address. Please contact customer service for the return address and relevant instructions.
📞 Phone:+852 83266798

We value your trust and support and will continue to improve our services to ensure your shopping experience with Moonziun remains pleasant, reliable, and worry-free.